We cannot accept returns for fruit, however if your fruit arrives perished, damaged or if for some reason your order is incorrect, we are more than happy to rectify this as long as your claim is made within 7 days of receiving the goods.
Please note you cannot claim for fruit if it simply does not arrive overnight. This is common due to rural addresses, or peak season times. Please factor possible delays when booking your delivery. Due to these factors shipping times may be longer than normal. It is important to note that fruit is sent fresh, and it doesn't automatically expire after 1–2 days.
Claims can only be made 3 full days after dispatch if there is a problem. Not all claims are entitled to a refund or replacement and are subject to our approval. Please send us an email at stonehousegardensinfo@gmail.com so that we can rectify your order.
If you would like to make a claim, please read the following before you do so:
- Claims must be submitted within 7 days of receipt of goods. We will not accept claims outside of this window.
- Skin splits and minor bruising do not warrant a claim.
- Fruit boxes are always slightly overpacked to account for small damages.
- Please provide photographic evidence of damages.
- Ensure you have read our terms and conditions above.
- Please allow up to 3 business days for us to process your claim.
See full Terms & Conditions
