We reserve the right to update and/or change these terms and conditions at any time by posting the revised terms and conditions on our website.

PRIVACY

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

PAYMENT INFORMATION

All direct payment gateways offered by Wix.com and used by Stone House Gardens adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. ​

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All transactions will be made in New Zealand dollars and all prices are GST inclusive. Any charges from this website will show up on your bank statement as Stone House Gardens. By placing an order and paying by card online you will be charged immediately (including when pre-ordering any item).

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DISPATCH/COURIER SERVICE

Please provide accurate details including contact details. If we find there is not enough information, we will call or email you to rectify - however we will not be held responsible for delivery failures if you have provided incorrect, or insufficient delivery details. It is your responsibility to check any addresses provided to us.

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We send our fruit via express overnight courier to ensure your fruit arrives in the best of condition. There may be a delay on top of this delivery time. Please note you cannot claim for fruit if it simply does not arrive overnight. This is common during busy times; it is normal for delivery to take longer than 1 day. It is important to note that fruit is sent fresh, and it doesn't automatically expire after 1-2 days. We send our fruit out only on Mondays and Tuesdays to avoid having your order being held up over the weekend.

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At this time, you cannot select a particular dispatch date, unfortunately. However, your order will always be dispatched on the nearest Monday or Tuesday after your order was placed, depending on the volume of orders that we get during the week. We will contact you when your fruit has been dispatched.

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If your delivery address is rural, you can expect delays of around 24-48 hours on top of the normal delivery time. We do not recommend shipping to rural addresses for this reason, and thus will not be held responsible for deterioration of produce due to delayed rural deliveries. 

Certain other unforeseen circumstances may delay your fruit delivery. Deliveries are made by NZPost using their express overnight perishable delivery service, and the cost of shipping is per box and can vary depending on the size, weight and destination. Shipping is automatically calculated, and applied during the checkout process. Please only proceed to payment if you agree to the "Total" price displayed.

Please note that we do not deliver to overseas addresses. We offer New Zealand deliveries only. We cannot deliver ANY orders to PO boxes or obscure / unofficial "off grid" addresses - if you provide a PO box or an unofficial address, and our dispatch team misses this, we will not be held responsible for a failed or late delivery as we are sending perishable products that need to be immediately received.

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REFUNDS

We cannot accept returns for fruit, however if your fruit arrives perished, damaged or if for some reason your order is incorrect, we are more than happy to rectify this as long as your claim is made within 7 days of receiving the goods.

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Please note you cannot claim for fruit if it simply does not arrive overnight. This is common due to rural addresses, or peak season times. Please factor possible delays when booking your delivery. Due to these factors shipping times may be longer than normal. It is important to note that fruit is sent fresh, and it doesn't automatically expire after 1-2 days.

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Claims can only be made 3 full days after dispatch if there is a problem. Not all claims are entitled to a refund or replacement and are subject to our approval. Please send us an email at so that we can rectify your order. 

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If you would like to make a claim, please read the following before you do so:

1. Claims must be submitted within 7 days of receipt of goods. We will not accept claims outside of this window.

2. Skin splits and minor bruising do not warrant a claim.

3. Fruit boxes are always slightly overpacked to account for small damages.

4. Please provide photographic evidence of damages.

5. Ensure you have read our terms and conditions above.

6. Please allow up to 3 business days for us to process your claim.​